Parcel Information


Frequently Asked Questions



1. Delivery Options

What are the available delivery options and shipping rates?

  • Same Day (Within same working day - 24hrs)
  • Next Day (The next morning after shipping - Before 11 am)
  • Standard (1-2 working days)

2. Parcel Payment Options

What payment options does AfriKonekta support? 

  • Subscription
  • Mobile Payment
  • Cash on Delivery (COD)

3. Parcel Subscriptions


What are the benefits of subscribing to a monthly plan?

  • With our monthly plan, you'll enjoy discounted rates for each delivery, making it a more budget-friendly option.
  • You'll have the flexibility to schedule and manage your shipments in advance, allowing you to streamline your shipping process and save time.
  • As a subscriber, your shipments will be prioritized, ensuring they are processed and delivered promptly.

How do I subscribe to a monthly plan?

  • Visit Our Website: Start by visiting our official website and navigating to the "Subscription Plans" section.
  • Choose Your Plan: Browse the available monthly plans and select the one that best suits your shipping needs. Each plan offers different benefits and features, so choose the one that aligns with your preferences.
  •  Provide Your Details: Fill out the required information, including your contact details and shipping address. Make sure all the information is accurate to ensure smooth deliveries.
  •  Select Preferences: Customize your subscription by choosing preferences such as delivery frequency, package size, and additional services you may require.
  •  Payment: Proceed to the payment section to complete your subscription. We offer secure online payment options for your convenience.
  •  Confirmation: After payment, you'll receive a confirmation email with all the details of your subscribed plan. This email will include important information such as your plan details, billing cycle, and access to your customer portal.
  •  Start Shipping: Once subscribed, you can schedule your shipments immediately. Log in to your customer portal to manage your shipments, track deliveries, and enjoy the benefits of your monthly plan.

Can I change my subscription plan?

  • Yes! You can change your subscription plan.

What happens if I exceed my monthly subscription limit?

  • Extra charges may apply.

Are there any hidden fees with the monthly subscription?

  • No! You are only required to pay the stated fee.

4. Where We Ship/Pickup/Drop off points

What are the supported destinations?

  • AfriKonekta parcel to 300+ destinations.

6. Parcel discounts and promotions

Does AfriKonekta give discounts and promotions?

  • YES. Occasionally, AfriKonekta gives discounts. You can ship your parcel from as little as 1$. T&Cs Apply.

7. Track Your Parcel

How can I track my parcel?

  • You can do this either through the website or mobile app
  • Enter your tracking number to get real-time information on the status of your parcel.
  • AfriKonekta also sends you e-mail and SMS notifications throughout the entire parcel journey. Below are the listed recipients:
  1. The parcel sender will receive the first SMS upon successfully placing a shipment order.
  2. The parcel receiver will also receive an SMS when the shipment order is confirmed as successful.
  3. The receiver will receive an SMS when the parcel is ready for pick up. 

9. Changing Delivery Details

Am I able to change the delivery details of my parcel?

10. Restricted & Prohibited Items

What are some of the Restricted or Prohibited Items that cannot be sent as parcels?

  • Hazardous materials, Illegal substances,
  • Please check guidelines for local laws, regulations, and more specific details on restricted items.

11. Lost or Damaged Parcels

Lost or Damaged Parcels during Transit

  • In this unfortunate event, immediately contact support quoting your tracking number and necessary details to allow for investigations and resolution.
  • The customer shall be required to share an image of the tampered package immediately while still at the pick-up point during collection. 

13. Parcel Help Information

How do you contact customer support?

14. No Status Update

What if I don’t receive an SMS after placing my order

  • Please contact us through any of our channels listed here: 

15. Parcel Cancellation

Can I cancel my parcel order?

  • Please contact us through any of our contact channels< LINK COMING SOON>. T&Cs apply. 

16. Parcel Content Discrepancies

I have issues with how my parcel was handled/the contents of my parcel are missing/swapped.

  • Please contact us through any of our contact channels< LINK COMING SOON>. T&Cs apply.



Hazardous Materials

Fireworks, Dry Ice, Flammable Liquids & Gases, Aerosols & Pressurized Containers [Spray Paints, Insecticides..], Radioactive Materials


Ammunitions, Firearms, Explosives

Illegal Drugs

Products related to illegal activities prohibited by law, Bhang...

Perishable Items


Live Animals and Pets

Unless under special arrangements with Animal Transportation Services

Human Remains

Unless as a special arrangement
However, as a general parcel service, sending of ashes and remains is PROHIBITED



Credit/ Debit Cards

Alcohol & Tobacco Products


Counterfeit Goods


Biological and Medical Products

Medical Samples and Waste

Pornographic Material

Explicit content is PROHIBITED

Sensitive Electonic Devices

Sensitive to electromagnetic interference

Fragile or Valuable Items

Unless specially packaged for special handling

However, as a general parcel service, it is not allowed

Offensive or Illegal Items

Some items are banned in some countries and regions based on their sensitivity to religion, culture or law...

Flight Embargo

Bans implemented by Authorities based on Security Concerns, Public Health Emergencies, Safety Regulations, Customs & Trade, Geopolitical Events...

These can be occasioned by political unrest, conflict, outbreaks of infectious diseases, advisories and terrorism alerts...

These are usually temporary measures and once risks | concerns have been alleviated; the ban is lifted
Please check with relevant bodies for the most up-to-date information


Unless under special arrangements

Items of historical, cultural or archaeological significance...ancient or pre-historic in nature like Sculptures, Pottery, Jewellery, Tools...





Terms of Use


Unacceptable Shipments/ Prohibited Items 


Cancellations & Refunds

  • Customers may cancel shipments subject to AfriKonekta's cancellation policy, which may include applicable fees.
  • Refunds for canceled bookings shall be issued according to AfriKonekta's refund policy.


Data & Information

  • AfriKonekta is permitted to use all data, documents or any other information and documents transmitted by it’s customers within the AfriKonekta eco-system. This shall include your company letterhead, logo, e-signatures and other IP transferred with the information. The information shall be used for the following purposes processing and transporting shipments which include Paperless Trade shipments.
  • The customer will be fully responsible for and shall indemnify AfriKonekta against any losses, damages, claims, or further consequences arising from the use of or reliance on the Information. 
  • The customer shall provide all information incl. Invoices, electronically within AfriKonekta. The customer shall ensure that all the information provided is complete and accurate. Any damages, losses, or any other consequence of false information shall be the responsibility of the customer.  


Registration & Account

  • Use of AfriKonekta is available only to persons who can form a legally binding contract, i.e. above the age of 18 years. 


Account Termination

  • Upon occurrence/ threat of occurrence of the aforesaid events, the driver/ conductor has the right to refuse the pick-up or ask the User to alight the Bus forthwith and the Company shall have the right to terminate or suspend the provision of the Transportation Services to the defaulting User and/or block the User accessing, either permanently or temporarily, the Platform and/or claim indemnities for the damage/loss caused, directly or indirectly, to the Company and the Third Party Operators. The information provided by the driver, conductor and other staff of the Bus or a representative of the Company or the Third Party Operator, present inside the Bus to the Company with regard to the occurrence of any of such events specified above shall be conclusive evidence for the Company to take the afforested action by it against the defaulting User.


How to label

  • Sender name & number.
  • Receiver name & number
  • Date of sending parcel.
  • Delivery destination. 



  • We reserve the right to refuse delivery for parcels not meeting our packaging and labeling guidelines. 
  • Fragile products should be bubble-wrapped and well-packaged to avoid breakage. 


Parcel Help Information

Swing by our Parcel Help Information for immediate assistance 

Contact number: 0800-724-620 | 0114-360-088

Email: [email protected]


Help Centre



Get Started



  • Click on the Sign Up link on the AfriKonekta app/website.
  • Sign up for AfriKonekta app and send your parcel from as low as 1$  .


Send Parcel

  • Sign in to AfriKonekta app/website. 
  • Click on the Parcel link
  • Select the bus operator you would like to send your parcel with. 
  • Provide the destination details, receiver details, and all necessary parcel information.
  • Select your payment option. 
  • Make payment to confirm your parcel order.


Pick up/ Drop off points

  • Select your Pick up/ Drop off points based on the route and operator you have selected. 


Payment & Billing

  • Select your preferred payment method and make your payment. 


Add on Services

  • Travel Insurance & Goods in Transit  <LINK COMING SOON>


Partnership Enquiries



Collection and return policy

Claim policy


Delivery locations Across The Country

Currently offered during Business days (excludes Sundays & Public Holidays) of the week:


0-0.5 kgs 



>0.5 to 5 kgs 



>5 to 10 kgs 



> 10 kgs 

30 extra per kg 


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